90-day return window: You can typically return items within 90 days of the order date. 15-day return window after receipt: You can also return items within 15 days of receiving the product..
Free Return Service: Some sellers offer a Free Return service, which allows for a free local return within 15 days of receiving the product..
Buyer Protection: AliExpress offers Buyer Protection, which ensures you get a refund if your item is not received, arrives damaged, or is not as described. This protection typically lasts 60 days from the date of purchase.
Disputes: You can open a dispute to request a return or refund.
Exceptions: Some items, such as personalized or custom-made items, perishable goods, or items unsuitable for return due to hygiene reasons, may not be eligible for return.
How to Initiate a Return:
Follow the instructions on the dispute page to initiate the return process.
Receive a Return Label (if applicable): If the Free Return service applies, you'll receive a prepaid return label.
Choose a Reason: You'll need to select a reason for the return, such as "I no longer want the item" or "Damaged/Not as described".
Initiate the Return: Follow the instructions on the dispute page to initiate the return process.
Ship the Item: Return the item to the designated return address within the specified timeframe".
Track the Return: Keep track of your return shipment to ensure it arrives safely. Wait for Refund: Once the seller receives and inspects the returned item, you'll receive a refund".
